Southwest Public Safety, Inc. Shop Online or Call 1.800.866.6200 Southwest Public Safety
December 20th, 2008

What exactly is Pelican’s Unlimited Lifetime Guarantee of Excellence?

For over 30 years, Pelican’s guarantee has been simple: “You Break It, We Replace It…Forever”™ which means that if for any reason you are not satisfied with the quality or performance of the Pelican™ product you have purchased, Pelican Products will gladly replace the product or refund your money (at your option) within 30 days after the purchase through the original Dealer/Retailer. Pelican Products will continue to guarantee the product directly, against breakage or defects in workmanship. This guarantee does not cover the lamp or batteries in lights. The o-rings must be kept greased (and replaced if damaged) per product instructions. (Replace o-rings annually or when damaged.) Any liability, either expressed or implied is limited to replacement of the product. This guarantee is void only if the Pelican™ product has been abused beyond normal and sensible wear and tear. The guarantee does not cover shark bite, bear attack and children under five.

December 20th, 2008

Where can I send Pelican products for warranty returns or repair?

Contact Pelican Customer Service at 310-326-4700 (Inside California) or 800-473-5422 (Outside of California) for an RMA# (Returned Merchandise Authorization). Send returns to Pelican Products, Attn: Warranty Department, 23215 Early Avenue, Torrance, CA 90505.

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